Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my size in L’AGENCE apparel?

We recommend consulting our detailed Size Guide located on each product page. Our denim and tailoring are designed for a precise fit; if you are between sizes, we generally suggest sizing up.

Can I modify or cancel my order after it has been placed?

To ensure rapid delivery, processing begins immediately. We are unable to guarantee cancellations or modifications once an order is confirmed, but please contact concierge services for assistance.

Do you offer international shipping?

Yes, L’AGENCE ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.

How should I care for my silk and denim pieces?

To maintain the integrity of our premium fabrics, we recommend dry cleaning for all silk styles and washing denim inside out in cold water, hanging to dry.

Are your products available in physical boutiques?

L’AGENCE is available at our flagship locations, as well as premium department stores including Neiman Marcus, Bergdorf Goodman, and Saks Fifth Avenue.

How can I track my shipment?

Once your order departs our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress.